FAQ


How much is shipping?

Shipping is by Fedex. It usually takes 2 - 4 days. Shipping is free for orders of $100 or more. For orders under $100 (e.g., 1-2 pairs), it is $20. 

Sizing Guide
CHUP Size Conversion Guide
CHUP S  M L
22.5  - 25 cm 25 - 27.5 cm 27.5  - 29 cm
US Women's 5.5 - 9 9 - 12
Men's 5 - 7.5 7.5 - 10.5 10.5 - 13
UK Women's 4 - 7 7 - 10
Men's 4.5 - 7.5 8 - 10.5 10.5 - 13
Euro Women's 36 - 39.5 39.5 - 43
Men's 36 - 41 41 - 44 44 - 46
Please note, we advise against machine drying any of our socks. However, when in doubt about choosing a size, try erring on the side of too big and you can try gently inducing some shrinkage of the socks with each wash. 
Faulty products

Regarding refunds and faulty items: If you receive a faulty product or find that your product is faulty upon wearing it, please contact us with pictures and a description of the circumstance at hello@chupsocks.com. 

Contact

Questions? Comments? Please contact us at hello@chupsocks.com. Please note we are in the Japan time zone and closed on weekends and Japanese national holidays.