FAQ
How much is shipping?
- We do not charge separately or additionally for tax.
- For Asia/Pacific, shipping is by post . It usually takes 2 - 7 days. Shipping is free for orders of 3 pairs or more, and $20 for 2 pairs or less.
- For Canada, Europe and UK, shipping is by Fedex (generally - exceptions may apply and post will be used instead). It usually takes 2 - 4 days. Shipping is free for orders of 4 pairs or more, $20 for 2 - 3 pairs, and $30 for 1 pair.
- For USA, shipping is by Fedex. It usually takes 2 - 4 days. Shipping is free for orders of 3 pairs or more, and $20 for 2 pairs or less.
- For all other countries, shipping is by Fedex (generally - exceptions may apply and post will be used instead). It usually takes 2 - 4 days. Shipping is free for orders of 3 pairs or more, and $25 for 2 pairs or less.
Sizing Guide
| CHUP Size Conversion Guide | ||||
| CHUP | S | M | L | |
| 22.5 - 25 cm | 25 - 27.5 cm | 27.5 - 29 cm | ||
| US | Women's | 5.5 - 9 | 9 - 12 | |
| Men's | 5 - 7.5 | 7.5 - 10.5 | 10.5 - 13 | |
| UK | Women's | 4 - 7 | 7 - 10 | |
| Men's | 4.5 - 7.5 | 8 - 10.5 | 10.5 - 13 | |
| Euro | Women's | 36 - 39.5 | 39.5 - 43 | |
| Men's | 36 - 41 | 41 - 44 | 44 - 46 |
Returns & Refunds
Due to the relative cost of shipping, we do not normally accept any issues of refunds and returns. Regarding faulty items: If you receive a faulty product or find that your product is faulty upon wearing it, please contact us with pictures and a description of the circumstance at hello@chupsocks.com.
Re-stocking
Some customers have found the CHUP style/size/color that they want only to discover that it is sold out. Will we be getting it back in stock? In all likelihood, unfortunately, no. We make each season's CHUP collection only once. (With some exceptions, like the SANTA style.) Once the socks are made, that's it. There is no production scheduled to re-make anything. Once in a while, we discover a few pairs forgotten in some drawer or something, but it's rare.
Contact
Questions? Comments? Please contact us at hello@chupsocks.com. Please note we are in the Japan time zone and closed on weekends and Japanese national holidays.
Care
We recommend washing cold and air/hang drying. One step further would be to put the socks in a laundry net when washing, and even more, turn them inside out.
Knitting
The type of knitting for CHUP is called jacquard knitting, so there should be lots of yarns inside the sock. The reason you can see cuts ends of yarns is, partly because they'll snag on your toes when you try to put them on, and partly because the yarns all act as elastic to some degree - if they aren't cut and remain conintuous, the socks will become overly tight. Sometimes there may start to appear a hole visible from the outside of the sock. Often, this is characteristic of the jacquard knitting, not a defect. It can be corrected by either tugging on the loose ends on the inside of the sock or, if the ends have come out on the outside, pull them back in with a small knitting needle (or poke them back in from the outside somehow) and tug them snug.