FAQ


How much is shipping?
  • We do not charge separately or additionally for tax. 
  • For Asia, shipping is by post . It usually takes 2 - 7 days. Shipping is free for orders of 4 pairs or more, and $25 for 3 pairs or less.
  • For Canada and Europe, shipping is by Fedex (generally - exceptions may apply and post will be used instead). It usually takes 2 - 4 days. Shipping is free for orders of 4 pairs or more, and $30 for 3 pairs or less.
  • For USA, shipping is by Fedex. It usually takes 2 - 4 days. Shipping is free for orders of 3 pairs or more, and $20 for 2 pairs or less. 
  • For all other countries, shipping is by Fedex (generally - exceptions may apply and post will be used instead). It usually takes 2 - 4 days. Shipping is free for orders of 3 pairs or more, and $25 for 2 pairs or less.
Sizing Guide
CHUP Size Conversion Guide
CHUP S  M L
22.5  - 25 cm 25 - 27.5 cm 27.5  - 29 cm
US Women's 5.5 - 9 9 - 12
Men's 5 - 7.5 7.5 - 10.5 10.5 - 13
UK Women's 4 - 7 7 - 10
Men's 4.5 - 7.5 8 - 10.5 10.5 - 13
Euro Women's 36 - 39.5 39.5 - 43
Men's 36 - 41 41 - 44 44 - 46
Please note, we advise against machine drying any of our socks. However, when in doubt about choosing a size, try erring on the side of too big and you can try gently inducing some shrinkage of the socks with each wash. 
Faulty products

Regarding refunds and faulty items: If you receive a faulty product or find that your product is faulty upon wearing it, please contact us with pictures and a description of the circumstance at hello@chupsocks.com. 

Re-stocking

Some customers have found the CHUP style/size/color that they want only to discover that it is sold out. Will we be getting it back in stock? In all likelihood, unfortunately, no. We make each season's CHUP collection only once. (With some exceptions, like the SANTA style.) Once the socks are made, that's it. There is no production scheduled to re-make anything. Once in a while, we discover a few pairs forgotten in some drawer or something, but it's rare. 

Contact
Questions? Comments? Please contact us at hello@chupsocks.com. Please note we are in the Japan time zone and closed on weekends and Japanese national holidays